Privacy Policy

Last Updated: January 21, 2025

Central Tent is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website www.centraltent.com and sign up for our services, including text messaging.

By using our website, you consent to the terms of this Privacy Policy.

1. Who We Are

• Company Name: Central Tent
• Website URL: www.centraltent.com
• Physical Address: 889 Industrial Blvd, Ringgold, GA 30736, USA
• Contact Information:
  • Phone: 800-997-8368
  • Email: [email protected]
  • Contact Form: https://www.centraltent.com/contact/

2. What Personal Data We Collect and Why We Collect It

We collect various types of personal and non-personal data to provide and improve our services. Below is an overview of the data we collect and the reasons for collecting it.

2.1 Personal Information

We may collect the following personal information:

• Name
• Email Address
• Phone Number
• Billing Information

Purpose of Collection:

• To process and fulfill orders.
• To communicate about your orders and provide customer support.
• To send promotional materials, newsletters, and updates about our products and services.
• To send text messages related to your orders and our services.

2.2 Non-Personal Information

We may collect non-personal information, such as:

• Browser Type
• Operating System
• Website Usage Data

Purpose of Collection:

• To enhance the functionality of our site.
• To improve your user experience.
• To analyze and improve website performance.

2.3 Sensitive Personal Data

We do not collect or process sensitive personal data, such as data concerning health, racial or ethnic origin, political opinions, religious beliefs, or sexual orientation.

2.4 Data Generated from Technical Processes

• Media: Information disclosed by users who upload media files.
• Contact Forms: Personal data captured when users submit contact forms.
• Cookies: Data collected through cookies and similar technologies.
• Analytics: Data collected through default WordPress sales/products analytics.

3. How We Use Your Information

3.1 Order Processing

We use your personal information to:

• Process and Fulfill Orders: Managing your purchases and deliveries.
• Communicate About Your Orders: Providing updates and responding to inquiries.
• Provide Customer Support: Assisting you with any issues or questions.

3.2 Marketing

With your consent, we may use your email address to:

• Send Promotional Materials: Informing you about special offers and discounts.
• Distribute Newsletters: Sharing company news and updates.
• Provide Updates About Our Products and Services: Keeping you informed about new offerings.

3.3 Website Improvement

We analyze non-personal information to:

• Improve Website Design: Enhancing the look and feel of our site.
• Enhance Content: Providing more relevant and valuable content.
• Optimize Functionality: Ensuring our website operates smoothly and efficiently.

3.4 Text Messages

• SMS Opt-In: By providing your phone number and opting in, you consent to receive text messages from Central Tent via RingCentral. These messages may include updates, promotions, or notifications related to your orders and our services.
• Purpose: We use your phone number to:
  • Deliver Text Messages
  • Provide Customer Service
  • Respond to Inquiries
  • Improve Our Text Messaging Service
• Opt-Out: You can opt out at any time by:
  • Replying “STOP” to any text message you receive from us.
  • Using the Contact Form to notify us of your desire to opt out.
  Upon opting out, you will no longer receive text messages except for those necessary to process your opt-out request.

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business.

4.1 Restrictions on Marketing Use

Phone numbers collected for communications purposes will not be shared with third parties and affiliates for marketing or promotional activities.

4.2 Service Providers

We may share your information with RingCentral, our trusted service provider, solely for the purpose of delivering text messages.

We also utilize Bluehost, our hosting provider, to store and manage our website data.

4.3 Legal Requirements

We may disclose your information if required by law or to comply with legal processes.

4.4 Protection of Rights

To protect the rights, property, or safety of Central Tent, its users, or others, we may disclose your information as necessary.

5. How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact Form Submissions: Retained for 12 months for customer service purposes.
• Analytics Records: Retained for 6 months to analyze website performance.
• Customer Purchase Records: Retained for 10 years for legal and financial reasons, and indefinitely as some customers have requested access to historical orders.

Note: You can request the deletion of your information at any time by contacting us as outlined in the “Your Rights” section.

6. Where Your Data Is Sent

We may transfer your personal data to countries outside the European Union (EU). When doing so, we ensure that your data is safeguarded to the same standards as if it were in the EU by implementing the following measures:

• Data Processing Agreements: Ensuring third-party service providers adhere to data protection standards.
• Standard Contractual Clauses: Binding contractual terms to protect your data during international transfers.
• Privacy Shield: Where applicable, compliance with Privacy Shield frameworks or equivalent.

Central Tent ensures that all data transfers outside the EU comply with applicable data protection laws and regulations.

Hosting Provider:

Our website is hosted by Bluehost, a reputable hosting provider that ensures data security and compliance with international data protection standards. For more information, please refer to Bluehost’s Privacy Policy.

Service Providers:

Any additional service providers that process your data on our behalf are bound by contractual agreements to protect your personal information and comply with data protection laws.

7. Your Rights Over Your Data

You have the following rights regarding your personal data:

• Access: Request access to the information we have collected about you.
• Rectification: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your information, where applicable.
• Restriction of Processing: Request to restrict the processing of your data.
• Data Portability: Request the transfer of your data to another service.
• Objection: Object to the processing of your data for certain purposes.

To exercise these rights, contact us at:

• Phone: 800-997-8368
• Email: [email protected]
• Contact Form: https://www.centraltent.com/contact/

8. How We Protect Your Data

We implement a variety of security measures to maintain the safety of your personal information:

• Technical Measures:
  • Encryption: Protecting data during transmission.
  • Secure Servers: Utilizing firewalls and secure server infrastructure.
• Organizational Measures:
  • Access Controls: Limiting access to personal data to authorized personnel only.
  • Staff Training: Regular training on data protection and privacy policies.
• Privacy Impact Assessments: Conducted periodically to evaluate and enhance data protection measures.

9. Data Breach Procedures

In the event of a data breach, we have established procedures to:

• Identify and Assess: Quickly determine the nature and extent of the breach.
• Contain and Mitigate: Take immediate steps to contain the breach and mitigate its effects.
• Notify Affected Parties: Inform affected users and relevant authorities as required by law.
• Review and Improve: Analyze the breach to prevent future occurrences and enhance our security measures.

10. Third Parties We Receive Data From

If our website receives data about users from third parties, including advertisers, we handle it as follows:

• Verification of Third Parties: Ensuring third-party data providers comply with data protection standards.
• Limited Use: Using third-party data solely for the purposes agreed upon and outlined in this Privacy Policy.

11. Automated Decision Making and Profiling

Our website does not engage in automated decision making or profiling that significantly affects users. All decisions regarding your data are made with human oversight to ensure fairness and accuracy.

12. Media

Users who upload media files (e.g., images, videos) may disclose personal information within those files. All uploaded files are publicly accessible unless otherwise restricted.

13. Contact Forms

When you submit a contact form on our website, we collect:

• Name
• Email Address
• Phone Number
• Message Content

Purpose: To respond to your inquiries and provide customer support.

Retention Period: Contact form submissions are retained for 12 months for customer service purposes and are not used for marketing.

14. Cookies

We use cookies to enhance your experience on our website. The cookies we use include:

• Essential Cookies: Necessary for website functionality.
• Performance Cookies: Collect information about how visitors use our site.
• Functional Cookies: Remember your preferences and settings.
• Targeting Cookies: Used for marketing purposes and to deliver personalized advertisements.

Managing Cookies: You can adjust your browser settings to disable cookies, but this may affect certain features on our site.

15. Analytics

We use the following analytics services to monitor and analyze website traffic:

• Default Website Analytics: Collects anonymous data about website usage related to sales and product interactions.

Opt-Out: To opt out of these analytics services, you can adjust your browser settings or use available opt-out tools provided by the analytics service.

Privacy Policy: Refer to your hosting provider’s privacy policies and the specific analytics plugins you use for more detailed information.

16. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review the privacy policies of third-party websites before providing any personal information.

17. Contact Us

If you have any questions or concerns about this Privacy Policy or our services, please contact us at:

• Central Tent
• Address: 889 Industrial Blvd, Ringgold, GA 30736
• Phone: 800-997-8368
• Email: [email protected]
• Contact Form: https://www.centraltent.com/contact/

Disclaimer: By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Central Tent reserves the right to modify or discontinue any of its services, including text messaging, at any time.